The warranty period for software is 1 year.
Extended software maintenance after the first year is available to registered users of SignCAD and SignCAM. The Annual Maintenance Contract protects your SignCAD and SignCAM investment by guaranteeing that you always have the latest version of the software. It adds comprehensive coverage to include software updates, new version upgrades, customization updates and technical support for SignCAD/SignCAM. Each of the benefits is described in more detail below.
Software Updates and Upgrades
We occasionally release interim updates to the current version to improve functionality or fix minor bugs. We will ship them automatically to customers who subscribe to the Maintenance Program.
Approximately annually we also release a new version of the software, which includes major new features. Subscribers will automatically get the upgrades when they are released.
Updating Federal Standards
As the Federal MUTCD is updated we maintain the built-in standards for you, electronically, in SignCAD. Standards include updating the Federal MUTCD or modifying standards for arrows, route markers, panels, fonts, etc.
Software Compatibility Updates
When you upgrade your Microstation®, AutoCAD® or Windows operating system, contact us if you have problems with the way SignCAD works with them. We ensure that SignCAD remains compatible with your new software.
Get fast answers to questions about installing and using SignCAD and SignCAM. Unlimited phone support is available during normal business hours.
When you purchase maintenance we provide full technical phone support that covers advanced user techniques, design support and help with Network installations of SignCAD and SignCAM.
Cost of Maintenance is based on total number of licenses owned. Quantity discounts may apply.
Maintenance must be purchased for the total number of licenses held. Maintenance is payable annually at the beginning of each maintenance period. Cost adjustments for additional copies purchased during the term of the maintenance will be made on an annual basis.
Items not covered under annual maintenance:
We will provide software customization. Customization may include adding or modifying state standards or incorporating new or updated state sign libraries, or adding new features. All customization requests must be submitted with detailed specifications. There may be additional charges for more comprehensive customization to the software.